DL INSTRUMENTS directly sells and services its products. Except in Japan, where TOYO Corpration is DL’s exclusive sales representative, customers from all other countries can directly communicate with us for quotations, orders and service requests.
This policy is applied to both our national and international customers for all instruments presently sold by DL Instruments.
DL Instruments recommends yearly calibration to maintain the instrument precision.
DL Instruments will calibrate all instruments currently manufactured. For discontinued products, an evaluation will be made on a case by case basis. Please call or Email before sending in the unit.
The cost to have a full calibration at DL Instruments ranges from $200-$350/unit depending on model number.
Turn-around time is usually less than 1 week (excluding shipping).
If during the calibration there is any minor repair (less than $150.00) needed to be done and the total calibration/repair cost is under $300.00 DL Instruments will automatically perform the repair work. But if the total cost exceeds $300.00, then you will be notified to make a decision to proceed or not.
The rate stated above does not including the shipping charge. However, DL Instruments does enjoy a discount shipping rate from UPS because of our large shipping volume. Both our national and international customers are encouraged to ship through our UPS account to get the discount rate.
Buy Back Policy
DL Instrument will buy back customers unused or unwanted model 1211 or 1201 units.
The customer can either get paid for the unit or use the proceeds as credit towards a new purchase.
The Buy Back procedure:
- Notify DL Instruments by either sending an email or calling.
Please provide the serial number(s) of the unit(s) for sale.
- DL Instruments will provide the shipping address and instruction to ensure the units safe arrival.
- DL Instruments then will evaluate the unit for pricing. The pricing will depend on how the unit looks and how well it operates.
The price range will be $400-$600.
If no price agreement can be achieved, DL Instruments will ship the unit back to you at no cost.
This policy applied to both our national and international customers.
DL Instruments will perform repair work on all currently manufacturing models. Discontinued product evaluation will be made on a case by case basis. Please call or email before sending the unit in.
Repair cost varies with each unit, and is based on the model, part cost, and repair time. Based on past experience the average cost for a damaged unit is less than $300.
After you send your unit in, a preliminary diagnostic will be made by our engineers to evaluate the situation at cost of $100. The customer then will get a report on the unit and an estimation on how much is going to cost to repair the unit.
If you decide not to perform the repair work, then the unit will be sent back to you less the $100.00 diagnostics charge plus shipping.
If you decide to have the unit repaired at the quoted price, then the unit will be fixed and returned to you within 2 weeks (excluding shipping time).
There is a one year limited warranty for each newly sold instrument. If the failure was cause by abnormal conditions of operation, storage or transportation, then this warranty is void. The battery not included in the warranty.
A 3 year warranty is available at a rate of $300/unit
A 5 year warranty is available at a rate of $500/unit.
You will assume the shipping costs to and from DL Instruments.