DL INSTRUMENTS directly sells and services its products form its US headquarters. customers from all countries can directly communicate with us for quotations, orders and all other service requests.
Phone: 6075391108
Fax: 6075391107
Email: info@dlinstruments.com
Calibration Policy
This policy is applied to all the products which DL instruments sales and services presently, for both national and international customers.
DL Instruments recommends yearly calibration to maintain the instrument precision.
DL Instruments will calibrate all instruments currently manufactured. For discontinued products, an evaluation will be made on a case-by-case basis. Please call or Email before sending in any unit.
The cost for a full calibration with data ranges from $250-$400/unit depending on model number.
Turn-around time is usually one week (excluding shipping).
If during the calibration there is any repair needed to be done, customers will be notified to make a decision to proceed or not.
The rate stated above does not including the shipping charge.
Buy Back Policy
DL Instrument will buy back customers unused or unwanted model 1211 or 1201 units.
The customer can either get paid for the unit or use the proceeds as credit towards a new purchase.
The Buy Back procedure:
- Notify DL Instruments that your intention and provide the serial number(s) of the unit(s) for sale. An estimated price will be offered based on information customer provided.
- DL Instruments will provide the shipping address and instruction to ensure the unit’s safe arrival.
- DL Instruments will then evaluate the unit for final price, which will depend on how the unit looks and how well it operates.
If no price agreement can be reached, DL Instruments will ship the unit back at no cost of customer.
Repair Policy
This policy applied to both our national and international customers.
DL Instruments will perform repair work on all currently manufacturing models. Discontinued product evaluation will be made on a case-by-case basis. Please call or email before sending the unit(s) in.
Repair cost varies with each unit, and is based on the model, parts cost, and the time took for repair. Based on past experience the average cost is $400 for a unit built within 20 years, and $600 for a unit built over 20 years old.
After customer send in the unit(s), a preliminary diagnostic will be made by our repair department to evaluate the situation at cost of $100. The customer then will get a report on the issues with the unit and an estimation on how much is going to cost to repair the unit.
If customer decide not to perform the repair work, then the unit will be sent back with $100.00 diagnostics charge plus shipping fee.
If customer decide to have the unit(s) repaired at the quoted price, then the unit will be fixed and returned to customer within 1~2 weeks (excluding shipping time).
For international customers there is an instruction sheet with all the details needed for sending the unit(s) back to US for repair.
Warranty Information
There is a one-year free warranty for each newly sold instrument. If the failure was cause by abnormal conditions of operation, storage or transportation, then this warranty is void. The battery not included in the warranty.
A 3 year warranty is available at a rate of 300/unit
A 5 year warranty is available at a rate of $500/unit.
Customers will assume the shipping costs to and from DL Instruments.